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Frequently Ask Questions

Here are some of the most common questions we get asked at Balsa Central.

If you are unable to find an answer here please get in touch and one of our friendly staff will assist you with any queries you have.

How do I register with balsacentral.com?

You may register during the checkout process, or can create an account before checking out by clicking on the “Login” link in the top menu bar. Signing up is easy and enables you to view your order history, keep your shipping details on file to speed up the checkout process and even repurchase past orders easily.

If you wish to claim the 10% education discount, please sign up using your edu.au email address before checking out. It may take up to 1 business day for us to validate your education discount.

Is there a formula that lists the weight categories of the balsa and the weight of the typical sheet?

In our downloads page we have a Balsa Density Sheet/Calculator.  This chart shows the weight of each sheets thickness and the specific weight category it falls under. You will see that there is great difference between some of the balsa wood, ranging from a super light 60/kg cubic metre to an extreme 300/kg cubic metre. We can cater for both weights if this is what you require at balsacentral.com.

Can I order density/weight specific balsa wood?

Yes, but only on block and sheet balsa products. At balsacentral.com we offer a service called ‘Competition Selects’ and this service is an additional $2.20 per block/sheet of balsa. Competition Selects is a hand selected process where balsa is chosen within your desired density/weight range. Each individual item in your order is then hand weighed to ensure that only the density and weight you require is selected.

To download a spreadsheet of the weights/densities offered, please see the Balsa density Calculator on our downloads page. In the spreadsheet you are able to set width and length properties, and the expected weight/density ranges will automatically display for you. Please contact sales prior to placing your order with the "Competition Selects" service.

Other Ways to order.

At Balsacentral.com we work hard to make our online purchasing experience quick, easy and convenient; and to ensure total security of your details all of your payment details are handled via PayPal – The world’s most trusted payment service.

We do recognise that some of our customers may wish to order offline and we provide a number of ways they can do that.

Price list and Manual Order Forms

Customers can download our current price lists and the manual order form from our downloads page.
We accept orders by phone, fax, email and post and accept payments from all major Credit Cards over the phone (Visa, Mastercard, AMEX) or be direct deposit.

How long will it take for balsacentral.com to process and ship my order?

Depending on the size and quantity of the order, shipment is usually ready for dispatch within 3 days. We cannot dispatch the order until we have received full payment from the customer.

How much are shipping charges?

All orders within Australia are subject to the following charges.

  • $19.50 Flat Rate Shipping to Metro areas Australia Wide (inc. GST)
  • FREE SHIPPING to 90% of Australia* on any order over $165.00 (inc. GST)
  • Local Pickup from Melrose Park available for SA customers

*shipping to very remote areas of Australia will incur additional charges. We will contact you asap if this applies and you will always have the option to have your order fully refunded if you do not wish to pay the remote shipping charge.

We try our hardest to make shipping as affordable as possible, but shipping to some remote areas can reach up to $200+ and we are unable to offer flat rate or free shipping to these areas.

Also please see our Terms and Conditions for the standard T’s & C’s that apply to all Balsa Central orders.

What should I do if my order arrives damaged?

If your order arrives faulty or the contents are incorrect, we hope to rectify the situation as quickly as possible, so we encourage that you contact our customer service number on 61 8 8276 4482.

Does balsacentral.com have a physical store or shop?

The business that balsacentral.com receives is mainly nationally and internationally distributed via our website. While we don’t have a large store as such, but we maintain a small shopfront and customer purchasing & pick-up facilities at our Melrose Park, Adelaide Address. For more info on our location and opening times see the Contact Us page. 

Still have questions?

Contact Us

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